FAQ

All orders are processed within 1–2 business days, and most reach recipients within 6–12 business days from the moment of shipment. The exact delivery time depends on your location. If you live in a less accessible or rural area, delivery may take a bit longer. As soon as the order is shipped, you will receive a tracking link, which will keep you updated on every stage of the delivery.

Yes! We currently offer fast and free shipping to all countries.

We offer free shipping on all orders - with no hidden costs or additional fees at checkout.

Of course. As soon as your order is shipped, we will send you a tracking number so you can track its journey to your door. If you do not receive tracking information within 48 hours, please check your spam folder or contact us at contact@slothfly.com

Lost or delayed shipments happen very rarely, but if it does happen — don't worry, we will help. If the tracking status hasn't been updated for a long time or the package is marked as delivered, and you haven't received it, contact us, and we will quickly address the issue.

Before you write to us, check the order status on the Track My Order page. If you still cannot track the shipment, contact us through the Contact.


If you change your mind, you have 90 days from receiving the order to make a return. To be accepted, the return product must be unused, in its original packaging, and in a condition suitable for resale.

You have 90 days from receiving the shipment to start the return process. Just send us an email at contact@slothfly.com, providing your order number and the reason for the return - we will guide you through the next steps.

After receiving the returned product, a full refund will be processed within 10 business days.

If the product is defective or not as ordered, we cover the cost of return shipping.

However, if the return is due to a change of mind or ordering the wrong product, the cost of return shipping is borne by the customer.

We recommend using a tracked shipment, as we are not responsible for lost returns or issues on the carrier's side.

We will take care of it. If the order arrives damaged, take clear photos of the package and its contents and send them to contact@slothfly.com within 48 hours of delivery.

We will assess the situation and promptly send a replacement product or issue a refund - at no additional cost to you.

After the return is approved, the funds should appear in your account within 10 business days, depending on the payment operator.

If the payment was made through Afterpay, the return will be processed according to the rules of that service.

If after 10 days you still do not see the return, first check with your bank or the payment operator. Still nothing? Contact us.

We accept payments: Visa, Mastercard, PayPal, Apple Pay, Google Pay, American Express, Shop Pay, and Afterpay.

Yes. Thanks to Afterpay and Klarna, you can spread the payment into interest-free installments - just choose Afterpay at checkout and pay on time.

Of course. We use SSL encryption to protect your data, and we never store payment card information. Your data is safer than a passport in an anti-theft travel pouch.

The store operates in USD/EUR/PLN.

Of course. If you have a promotional code, enter it in the cart or during the checkout process - the discount will be applied automatically.

Having trouble with the code? Contact customer service.


If your order has not yet left our warehouse, we can try to change or cancel it. Please write to us as soon as possible at contact@slothfly.com, and we will do everything we can.

If the order has already been shipped, it will be necessary to receive the package and make a return.

Before you panic, check the tracking information - some products may be shipped separately.

If the product is still missing, write to us at contact@slothfly.com, and we will look into it.

If the order has not been shipped yet, please contact us as soon as possible, and we will try to change the address.

If the package is already on its way, we recommend contacting the courier company directly to check if it is possible to change the delivery address.

If the shipment is returned to us, we can resend it (additional shipping costs may apply).

First, check with household members, neighbors, the local post office, or the building reception - sometimes packages are left in a safe place.

If you still can't find it, write to us at contact@slothfly.com, and we will help you locate it.

Not at the moment, but we are working on this solution. In the meantime, our travel gear will make a great gift - just add your own personal touch 🎁.

We design every product to make traveling easier - and we take responsibility for it. If the product does not meet your expectations, you have 90 days from the date of delivery to inform us.

We will refund you the full amount, even if the product has been used. No stress, no unnecessary formalities - just real support from people who know how good travel gear should work.

We stand behind the quality of our products and want you to travel with complete peace of mind. If a problem arises after the 30-day return period, please write to us at contact@slothfly.com.

We will assess the situation and see how we can help.

This means that we are at your disposal always and everywhere. Whether you are at home or traveling — write to us at contact@slothfly.com, and we will get back to you as soon as possible.