Frequently asked questions

Got any more questions? Please get in touch with us through our Contact Us page and a team member will reach out to assist you immediately.

🚚 Shipping & Delivery

How long does shipping take?

All orders are processed within 1-2 business days and most arrive within 6-12 business days of processing – but the exact time frame depends on your location. If you’re off the beaten path or live in a rural area, it may take a little longer. You’ll get a tracking link, providing updates every step of the way, as soon as your order is on the way.

Do you ship internationally?

Yes! Right now, we offer fast & free shipping to all international regions.

How much does shipping cost?

We offer free shipping on all orders – no hidden costs or extra baggage fees at checkout.

Can I track my order?

Absolutely. As soon as your order ships, we’ll send you a tracking number so you can follow its journey straight to your door. If you haven’t received your tracking details within 48 hours, check your spam folder or reach out to us at contact@slothfly.com.

What if my package gets lost or delayed?

Lost or delayed orders are rare, but if it happens, don’t worry – we’ll help. If your tracking info hasn't been updated in a while or your package is marked as delivered but you haven’t received it, contact us, and we’ll get it sorted ASAP.

Before contacting us, check your order status through the Track My Order page. If you are still unable to track your order, please contact us via the Contact Us page.

🔄 Returns & Exchanges

What’s your return policy?

If you’ve had a change of mind, you have 30 days from receiving your order to return it. To be eligible, items must be unused, in their original packaging, and in resellable condition.

How do I start a return or exchange?

You have 14 days from receiving your package to start a return. Simply email us at contact@slothfly.com with your order number and reason for return, and we’ll guide you through the process. Once we receive your return, we’ll process your full refund within 10 business days.

Do I have to pay for return shipping?

If your item is faulty or incorrect, we’ll cover the return shipping. If you’ve changed your mind or ordered the wrong item, return shipping is at your expense. We highly recommend using a trackable shipping service, as we can’t be responsible for lost returns or dodgy baggage handlers.

What if I receive a damaged or faulty item?

We’ll make it right. If your order arrives damaged, take clear photos of the package and its contents and email them to contact@slothfly.com within 48 hours of delivery. We’ll assess the issue and send a replacement or refund ASAP – at no cost to you.

How long do refunds take?

Once we approve your return, refunds should appear in your account within 10 business days, depending on your payment provider. If you paid with Afterpay, your refund will be adjusted accordingly. If you haven’t received your refund after 10 days, check with your bank or payment provider first. Still no luck? Contact us.

💳 Payments

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, American Express, Shop Pay, and Afterpay.

Can I use Afterpay or Klarna?

Yes. With Afterpay & Klarna, you can split your purchase into interest-free payments – just select Afterpay at checkout and pay over time.

Is my payment information secure?

Absolutely. We use SSL encryption to protect your details, and we never store your credit card information – your data is more secure than a passport in an anti-theft travel pouch.

What currency is the store in?

The prices will be automatically converted the total to your local currency.

Can I use a discount code?

Of course! If you’ve got a promo code, just enter it at checkout or in the cart and the discount will apply automatically. Any issues with obtaining the discount? Just reach out for support.

📦 Order Support

Can I change or cancel my order?

If your order hasn’t left our warehouse yet, we may be able to update or cancel it. Email us at contact@slothfly.com ASAP, and we’ll do our best! If it’s already shipped, you’ll have to wait for delivery and then process a return.

My order is missing an item. What should I do?

Before you panic and start unpacking your suitcase looking for it, check your tracking info – some items ship separately. If it’s still missing, email us at contact@slothfly.com, and we’ll look into it for you..

I entered the wrong address. Can you fix it?

If your order hasn’t shipped yet, we can update it – email us immediately at contact@slothfly.com. If it’s already on its way, we recommend contacting the courier directly to see if they can adjust the delivery. If the package is returned to us, we can reship it (additional shipping fees may apply).

What if my package says ‘delivered,’ but I haven’t received it?

First, check with housemates, neighbours, your local post office, or building reception – sometimes packages are left in a safe place. If you still can’t find it, email us at contact@slothfly.com, and we’ll help track it down.

Do you offer gift wrapping?

Not at the moment, but we’re working on it! In the meantime, our travel gear makes a great gift – just add your own personal touch.

⭐ Guarantee

What is your 30-day money-back guarantee?

We design every product to make travel easier – and we stand by that. If your item doesn’t feel quite right, you’ve got 30 days from delivery to let us know. We’ll refund you in full, even if you’ve tried it out. No stress, no jumping through hoops – just real support from people who get what good travel gear should be.

What if my product is faulty after the return window?

We stand by our products and want you to travel with confidence. If you experience an issue after the 30-day return period, email us at contact@slothfly.com. We’ll assess the situation and see how we can help.

What does 24/7 support mean?

It means we’re here for you anytime, anywhere. Whether you’re at home or mid-trip, email us at contact@slothfly.com, and we’ll get back to you ASAP.